How Does a Tourist Park with Cellopark in Jerusalem?

September 4, 2017
By: Joanna Shebson

“How can I park in Jerusalem when I rent a car? I don’t have an easy park, the parking ticket machines have been removed and the parking apps ask for a Teudat Zehut?”

This is the most common question I receive. The city of Jerusalem decided to remove the parking ticket machines and replace them with parking apps but not all apps work for tourists.

We have done our research and working together with Cellopark we have helped them create an app that works for anyone.

So here is the UNOFFICIAL step by step guide to signing up for Cellopark.

Step #1

Download the app for iOs or Android  – Cellopark (not Cellopark Australia). The app will automatically detect the language of your phone and switch to English. The app is available in Hebrew, English, Russian or Arabic.

If for some reason it doesn’t then click on the world logo in the top right corner to switch languages.

 

 

Step #2 

Input your telephone number. Cellopark allows you to input an international number or an Israeli number. You will receive a special code via SMS that you will need to verify that your phone is connected to your account.  

 

 

 

 

 

 

Step #3

In order to register you will need to fill in your full name and email address. This is the step where you need to know your car license plate number and enter it here.

You must confirm that you have read the terms and conditions.

 

 

 

 

Step #4

To complete registration you will need to enter a credit card number. Cellopark offers tourists the option to use an international credit card. Submit your details.

If the app recognizes your credit card as a tourist card then it will ask you to approve a pre payment and give you a choice of amounts. A 6 NIS fee will be deducted for the automatic services (parking extension & automatic shut off when you drive). As a tourist you will not be charged a monthly fee, you will only be charged a service fee each time you pre-pay.

If the app does not recognize your credit card as a tourist card then you will be charged 9.90 NIS per month for the Cellopark services – only if you use the app during that month.

If at any point the app asks for your Teudat Zehut – ID number and you do not have one then enter #00000018

 

 

 

 

 

Step #5

Open the Cellopark app when you are ready to park. Make sure to choose the city that you are in (if you put the wrong city you will get a ticket). It may seem obvious but in case you don’t realize it you need to slide your finger across the screen to activate the parking app.

 

 

 

 

Extra features that Cellopark offers-

  • Residents of Jerusalem – if you are a resident of Jerusalem and have applied for a resident sticker for your car with your current license plate then the system automatically charges you the resident rate.
  • Reminders – Cellopark offers you a feature to automatically turn off the parking app once you start moving again. This comes in very handy since I often forget to turn it off before I drive away. It has saved me a lot of money!

 

Step #6

Removing your rental car from the app when you return the car is easy. Log on to the page with your car and click edit. Then click delete vehicle. You can now keep your account for your next trip but you won’t be connected to your old rental car.

 

 

 

If you are having trouble with the app then call  03-7187711 or *9070 and ask for Liron or another customer service rep to help you.


Welcome to Jerusalem and we hope you enjoy your stay. Looking for FUN Activities to do while you are here? Check out our FUN Favorites and Calendar of daily events.

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About Joanna Shebson

Joanna is the Founder and FUN Expert at Fun In Jerusalem. What started out as a mommy blog has grown into a successful tourism website. Joanna is married with three kids and lives in Katamon, Jerusalem. She loves to inspire family fun in Jerusalem.
23 Responses
Comments
  • FYI your instructions don’t work for android app. First. Thing app asks for is a cell phone number

  • anita steinkohl says:

    I need to speak with a representive about the cellopak plan.
    Is therea number for me to call to reach someone.
    I tried your number that is listed and it’s in hebrew.
    I don’t have a smart phone, do i need one?
    to use this service

  • Thanks so much. I could not figure out how to deal with the teuda zhut request until I read your piece. The number seems to also work for Pango.

  • They do NOT take American phone numbers. When we spoke to them, we were told they do NOT accept tourists!!

  • Can NOT get past the 1st step. App does NOT accept American phone numbers!!

  • I just signed up with an israeli cell phone number (my son’s) and it worked fine. Thank you!

  • So does using an Israeli Cell phone and US Passport # with a zero in the end work with Pango?

    • Joanna Shebson says:

      No it doesnt work anymore. You need to contact Pango to find out if they take US credit cards. I found that Cellopark were better.

  • Warren Braham says:

    Although I have a \’smart\’ cell phone and have downloaded (via Wifi) the \’App\’ and have no problem signing on – at the moment the \’smart\’ phone does not have a suitable a \’sim\’ card, and I am using an old Nokia (non-smart) for calls/sms. Once registered, can I continue to use my Nokia for activating/de-activating parking?

    • Joanna Shebson says:

      Yes you can use a nokia to turn parking on and off by calling pango or celloparks customer service line and giving them the phone number you signed up with.

  • Removing your rental car from the app does not work. When you choose \’Delete Vehicle\’, it gives error message: \’Oops… A single vehicle cannot be deleted.\’

    • Joanna Shebson says:

      Have you called the customer service number? When I deleted my vehicle i didnt have a problem. I would recommend calling them.

  • Thanks so much for the cello park info.

  • Stephen Goldstein says:

    Are the 30 days a calendar month or 30 days from the day you initiate service. How do you register two cars on the account?

  • Joy Moss-Rendell says:

    Is the app also applicable for tourists all over Israel?

    • Joanna Shebson says:

      Yes this app can be used all over Israel. You just need to choose the correct city in the app.

  • When I start a parking in Jerusalem. It asks for ‘day parking until 18:00′ or organised parking until 19:00’
    What do I choose?
    The car is parked at a street.

  • If I start the parking at night, when it is really free on the street, will it only start charging me at 8am when paid parking starts?

    • Joanna Shebson says:

      Yes that is true. You will see cellopark will give you a message saying the parking will start at 8am.

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