How Does a Tourist Park in Jerusalem?

September 4, 2017
By: Joanna Shebson

“How can I park in Jerusalem when I rent a car? I don’t have an easy park, the parking ticket machines have been removed and the parking apps ask for a Teudat Zehut?”

This was the most common question I received this summer and rightfully so. The city of Jerusalem decided to remove the parking ticket machines without informing the car rental companies or the tourists about alternative parking options.

So I set out to look into the different options and have found that Cellopark is the best solution for tourists. They allow you to sign up from home before you arrive, add your rental car to your account once you know the license number and have a special VIP phone service for FIJ tourists to set up an account without a teudat zehut.

Best of all they have a great customer service phone line with some representatives that speak English. When I made the request to talk to someone in their marketing department I got a call back from the head of marketing within an hour – GREAT CUSTOMER SERVICE. She assured me that they had a solution for tourists and preceded to show me how to do it.

Drivers are required to pay for parking when the curb is blue and white and cellopark can also be used to pay for parking in many of the city and mall parking lots.

So here is the UNOFFICIAL step by step guide to signing up for Cellopark.
Please note that now tourists are asked to call a special number to set up their account but in the near future they will be able to do it through the app directly.

You will need an Israeli cell phone number to set up the account – it is used to verify each customer. 

Step #1

Download the app from the app store – Cellopark (not Cellopark Australia). The app will automatically install in Hebrew but don’t worry I will show you how to change the language to English, Russian or Arabic.



Step #2

Start with choosing ENGLISH by clicking on the top right corner of the app. Register an account by inputting your phone number, name, email and car license number (optional). This stage asks for a Personal ID which is either a teudat zehut or for tourists the code is 000000018. Tourists can perform this step over the phone with Cellopark 03-718-7711 then press o.
(7:00am-7:00pm Sun-Thurs, 7:00am-12:00pm Friday).

Step #3

Add your rental car to your account. Cellopark also allows you to add multiple cars to your one account which is really helpful if you drive 2 cars etc.


Step #4

Turning on the parking app when you are ready to park. Make sure you choose the correct car if you have signed up multiple cars and then choose the city you are in. After that you will be asked what zone you are parked in. In Jerusalem there are zones where parking ends at 18:00 (6pm), 19:00 (7pm) or 20:00 (8pm). Just check the signs on the street.

Step #5

Extra features –

  • Residents of Jerusalem – if you are a resident of Jerusalem and have applied for a resident sticker for your car with your current license plate then the system automatically charges you the resident rate.
  • Reminders – Cellopark offers you a feature to remind you to turn off the parking app once you start moving again. This comes in very handy since I often forget to turn it off before I drive away.
  • Bluetooth– Cellopark also offers you to connect your bluetooth in your car to the app so you can manage the app from your car multimedia screen.

Please note that if you are a tourist and you sign up for any extra paid features you will need to call Cellopark to cancel them so that you don’t continue to get charged a monthly fee after you’ve left. 

Step #6

Removing your rental car from the app when you return the car is easy. Log on to the page with your car and click edit. Then click delete vehicle. You can now keep your account for your next trip but you wont be connected to your old rental car.

If you are still having trouble with the app then call  03-7187711 and customer service rep can help you set up an account by phone. To turn on parking by phone call *9080.

Welcome to Jerusalem and we hope you enjoy your stay. Looking for FUN Activities to do while you are here? Check out our FUN Favorites and Calendar of daily events.

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About Joanna Shebson

Joanna is the Founder and FUN Expert at Fun In Jerusalem. What started out as a mommy blog has grown into a successful tourism website. Joanna is married with three kids and lives in Katamon, Jerusalem. She loves to inspire family fun in Jerusalem.

15 Responses
  • FYI your instructions don’t work for android app. First. Thing app asks for is a cell phone number

  • anita steinkohl says:

    I need to speak with a representive about the cellopak plan.
    Is therea number for me to call to reach someone.
    I tried your number that is listed and it’s in hebrew.
    I don’t have a smart phone, do i need one?
    to use this service

  • Thanks so much. I could not figure out how to deal with the teuda zhut request until I read your piece. The number seems to also work for Pango.

  • They do NOT take American phone numbers. When we spoke to them, we were told they do NOT accept tourists!!

  • Can NOT get past the 1st step. App does NOT accept American phone numbers!!

  • I just signed up with an israeli cell phone number (my son’s) and it worked fine. Thank you!

  • So does using an Israeli Cell phone and US Passport # with a zero in the end work with Pango?

    • Joanna Shebson says:

      No it doesnt work anymore. You need to contact Pango to find out if they take US credit cards. I found that Cellopark were better.

  • Warren Braham says:

    Although I have a \’smart\’ cell phone and have downloaded (via Wifi) the \’App\’ and have no problem signing on – at the moment the \’smart\’ phone does not have a suitable a \’sim\’ card, and I am using an old Nokia (non-smart) for calls/sms. Once registered, can I continue to use my Nokia for activating/de-activating parking?

    • Joanna Shebson says:

      Yes you can use a nokia to turn parking on and off by calling pango or celloparks customer service line and giving them the phone number you signed up with.

  • Removing your rental car from the app does not work. When you choose \’Delete Vehicle\’, it gives error message: \’Oops… A single vehicle cannot be deleted.\’

    • Joanna Shebson says:

      Have you called the customer service number? When I deleted my vehicle i didnt have a problem. I would recommend calling them.

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