“How can I park in Jerusalem when I rent a car? I don’t have an easy park, the parking ticket machines have been removed and the parking apps ask for a Teudat Zehut?”
This is the most common question I receive. The city of Jerusalem decided to remove the parking ticket machines and replace them with parking apps but not all apps work for tourists.
We have done our research and working together with Cellopark we have helped them create an app that works for anyone.
So here is the UNOFFICIAL step by step guide to signing up for Cellopark.
Download the app for iOs or Android – Cellopark (not Cellopark Australia). The app will automatically detect the language of your phone and switch to English. The app is available in Hebrew, English, Russian or Arabic.
If for some reason it doesn’t then click on the world logo in the top right corner to switch languages.
Input your telephone number. Cellopark allows you to input an international number or an Israeli number. You will receive a special code via SMS that you will need to verify that your phone is connected to your account.
In order to register you will need to fill in your full name and email address. This is the step where you need to know your car license plate number and enter it here.
You must confirm that you have read the terms and conditions.
To complete registration you will need to enter a credit card number. Cellopark offers tourists the option to use an international credit card. Submit your details.
If the app recognizes your credit card as a tourist card then it will ask you to approve a pre payment and give you a choice of amounts. A 6 NIS fee will be deducted for the automatic services (parking extension & automatic shut off when you drive). As a tourist you will not be charged a monthly fee, you will only be charged a service fee each time you pre-pay.
If the app does not recognize your credit card as a tourist card then you will be charged 9.90 NIS per month for the Cellopark services – only if you use the app during that month.
If at any point the app asks for your Teudat Zehut – ID number and you do not have one then enter #00000018
Open the Cellopark app when you are ready to park. Make sure to choose the city that you are in (if you put the wrong city you will get a ticket). It may seem obvious but in case you don’t realize it you need to slide your finger across the screen to activate the parking app.
Extra features that Cellopark offers-
- Residents of Jerusalem – if you are a resident of Jerusalem and have applied for a resident sticker for your car with your current license plate then the system automatically charges you the resident rate.
- Reminders – Cellopark offers you a feature to automatically turn off the parking app once you start moving again. This comes in very handy since I often forget to turn it off before I drive away. It has saved me a lot of money!
Removing your rental car from the app when you return the car is easy. Log on to the page with your car and click edit. Then click delete vehicle. You can now keep your account for your next trip but you won’t be connected to your old rental car.
If you are having trouble with the app then call 03-7187711 or *9070 and ask for Liron or another customer service rep to help you.
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